Refund and Cancellation Policy
Effective date: October 26, 2026
MoveSafe Relocation is a licensed interstate household goods moving broker (USDOT 4021844, MC 1517170), not a motor carrier. Your deposit pays for our moving coordination services and is only a portion of your total estimated charges. The carrier's charges are separate and are set by the carrier's tariff and agreement.
Cancel within 72 hours: full refund
You can cancel and receive a refund of your deposit if you notify us in writing within 72 hours after signing the Bill of Lading. Email your intent to cancel to cancel@movesaferelocation.com.
A 4% credit card processing fee is deducted from all refunds.
Cancel after 72 hours: credit for a future move
If you cancel more than 72 hours after signing the Bill of Lading, your deposit is not refundable. Instead, you receive a credit equal to your deposit for future interstate moving services. The credit must be used by the cardholder within 12 months from the date of cancellation.
If we can't arrange your move: full refund
If the assigned carrier cancels, we arrange a backup carrier. If no carrier is available to perform your move, that is a service failure and you receive a full refund of your deposit.
Changing your date or putting your move on hold
You can change your pickup date or place your move on hold if you tell us at least 7 business days before your pack or load date, whichever applies. Business days don't include Saturdays, Sundays or holidays.
Refused pickup
If you refuse pickup for any reason, your deposit is forfeited.
How refunds are paid
Approved refunds are returned to your original payment method within 7 to 10 business days of approval. Deposits and refunds appear on your statement as "MoveSafe Relocation."
Contact us
MoveSafe Relocation, a DBA of EVERSAFE MOVING AND STORAGE LLC
811 Lucerne Ave, Lake Worth, FL 33460
Cancellations: cancel@movesaferelocation.com
Phone:
To verify our FMCSA registration or file a complaint, visit nccdb.fmcsa.dot.gov or call 1-888-DOT-SAFT (1-888-368-7238).